We are passionate Consumer Advocates, business leaders and entrepreneurs. This site shares findings from our 30 year longitudinal study of customer service - the only one of its kind. It also provides tips for consumers how to be treated fairly by businesses and get their moneys worth. Business leaders will learn how to pull ahead of the competition through excellent customer service.
This 6 minute video provides a quick summary of Negotiate Anything and how it will benefit both consumers and businesses of all sizes. The second half of the video explains 12 tips consumers should follow to get their moneys worth when dealing with businesses of all kinds.