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| How to get your moneys worth |
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| Customer Service people need good tools to serve the customer |
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| Poor service is managements fault. Employees need the right tools, training and incentives. |
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| A handful of companies that deliver customer service excellence |
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| Shysters never win. Fool me once, shame on you. Fool me twice, shame on me. |
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| Your front line people create the image your customers see. Make it as good as your TV spots. |
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| Airlines are going from bad, to really bad to pathetic. Greyhound is better. |
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| Can you hear me now? "Oh, yes... we have service there". |
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| A nice personal touch with automated systems. |
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| Health provides do a poor job of understanding the concept of customer service. |
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| Negotiate Anything! comes with a 100% Money Back Guarantee. See P261 for details. |
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| Co-Author and Co-Founder of The CareGiver Partnership - www.caregiverpartnership.com |
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| Tom Wilson - Co-Author of Negotiate Anything! and Co-Founder of The CareGiver Partnership |
