Coldwater Creek - Another Dumb Customer Service Policy

Coldwater Creek provides the latest example of just plain dumb business practices that only serve to make consumers angry.   Another bait and switch example. 

Now they are out of business!

In our book, Negotiate Anything!, we devote an entire chapter to "Just Plain Dumb Business Practices" and this one by Coldwater Creek qualifies for this chapter in our next edition. 

My wife was online today and put a $79.99 item in her Coldwater Creek cart and a notice came up on the screen telling her that she qualified for FREE shipping.  She added another item to the cart going over $80.00 (to qualify for the coupon that provided $20 off if you spent $80).